We pride ourselves on being a customer-focused organisation and we take our customer services very seriously. We encourage you to comment on the service you receive from us to help us make continuous improvements. Our dedicated Customer Service team is split into two areas: a team of Customer Service Assistants, based at our Chelmsford town centre office Atholl House, to take face-to-face enquiries; and our Customer Service Advisors, based in our Service Centre, to take enquiries by telephone.

If you would like to comment on any of our services complete the online Customer Feedback Form.

Alternatively, download a copy of the customer feedback form, call 0845 155 3000 or email: enquiries@chelmerhp.org.uk and ask for a copy of the leaflet to be posted to you.

For details of the standards you can expect from us, download our customer service standards booklet (pdf)