Press Release
Focus for Growth: CHP organisational review
1/10/2004
Ref: pr0054
CHP has come a long way since stock transfer in March 2002. All our promises are well on the way to being met and we have even exceeded what was originally intended by completing the window and central heating installations early. Many of our customers have already experienced the benefit of nearly £30 million investment in homes and a further £28 million of investment is to take place between now and 2007.
Together with proposals to provide better services, we've created lots more opportunities for resident involvement and consultation - over 60 area forum members and nearly 200 street representatives have now been recruited.
Like any responsible business CHP is looking to the future. We want to make sure that as much money as possible goes into housing and service improvements, not bureaucracy. The Board of Management has recently agreed major changes to how CHP will work from April 2005 which includes:
- More resources will go towards front-line services that affect people's quality of life such as cleanliness of estates, tough action on antisocial behaviour, more programmed repairs, and keeping to repair response times;
- Telephone callers will be able to contact a dedicated 'Service Centre', with the emphasis on being able to talk to a person not voice-mail;
- Minimising future rent increases by reducing costs now.
To do this CHP has to make changes to provide up-to-date, competitive and suitable services to customers. The skills and resources we need for the future are different to those we currently have in place and CHP has to make changes.
Regrettably this potentially will mean some posts within our organisation will be made redundant. We will be consulting with the Unions on these changes and communicating further details to all CHP people at the earliest opportunity. Naturally we will seek to minimise any potential redundancies and do whatever we can to help those people affected find alternative employment.
ENDS
