Vision and Values

CHP’s Vision

“Making positive contributions to our communities”

CHP’s Purpose.

“Working in partnership to deliver a choice of homes and services that are affordable and of improving quality.”

At CHP we value:

Individual Contribution, which we demonstrate by

Offering great opportunities to be involved in our business, strategies and policies and service provision
Letting people know what difference their involvement and contributions have made and celebrating successes that are achieved
An open and ethical approach that encourages customer, employee and partnering involvement;
Active engagement with our partners to deliver community and housing strategies, and sustainable communities..

Excellent Performance, which we demonstrate by

Providing homes and services that reflect what customers want and expect;
Delivering high quality services, published in writing and meeting them consistently;
Providing services that are easily accessible and effective;
Training and empowering our employees to do their best for our customers;
Promoting a “Can Do” culture amongst everyone we work with;
Putting right our mistakes as quickly as possible and learning from them.

Diversity and Equality, which we demonstrate by

Knowing who are customers are so we can best meet their needs;
Working to eliminate discrimination and demonstrating an equitable approach to the rights and
responsibilities of all individuals;
Encouraging sustainable and mixed communities
Promoting equality of opportunity for both customers and employees
A workforce that reflects our communities’ profiles
Working with partners who share our values on diversity and equality

Efficiency, which we demonstrate by

Encouraging teamwork and partnership to improve performance
Acting to minimise waste and providing Value for Money through our homes, services and contracts;
Being financially astute and competitive
Actively seeking out ways to improve efficiency and effectiveness
Improving the energy efficiency of our housing stock on a year by year basis;